The place is nice and clean. But they have poor customer service . We advised we needed late check out due to our ride being 10 min away and they made us wait out in the cold.
The best property in Ottawa and I've stayed at them all. Grew up in Ottawa but have lived out of state for 13 years, so visit family often. All Ottawa hotels are budget, mid-tier. Knights Inn is a budget hotel but stands out among them all. The rooms are big and very clean, with DIRECTV, nice pillows and great breakfast. I didn't stay at Knights Inn right away because I thought it would be too loud being close to Main Street and seemed small - but I wish I booked it from the beginning, 13 years ago! Impressive rooms, comfortable, clean, great price. Plus, the managers, Mr. and Mrs. Patel are wonderful. Stay here, you won't be disappointed!
Extremely clean room. I am from out of state and will definitely book here again next time Im in town. Very nice and polite staff as well. Please give them a shot, you will not be disappointed.
My husband and I stayed here in November 2016 and were very satisfied with everything from the staff to the location. We stayed here this November (2017) and found that the mattresses had been changed to extra firm and they were hard as a rock, the box springs for the bed had been replaced by metal locker type material that made a horrible thump like banging a steel drum everytime you made a movement on the bed. We asked to be changed to a different room and were informed that all of the beds had been changed to the same style. We had to go buy a mattress pad to be able to enjoy the rest of our stay. The staff would ask us if we needed anything changed every morning or if we wanted the room cleaned, but they would not come in and do it unless we told them exactly what needed to be done. We really enjoyed our stay last year but this year it was a nightmare.
I don't require fancy, but I do require clean. The room was a dive! Non-smoking, but smelled of smoke. The folks in the neighboring room backed their pickup in front of our room and sat on the tailgate smoking... constantly. Wall paint by nightstand marred big time, phone was filthy, inside of door and door frame was grubby, a squashed bug on the sheets, dead bugs on floor in bathroom and main room, carpet soiled throughout, floor uneven, like the concrete under the carpet had holes and major cracks. Complained and they did move us to the handicapped room, which was better. Would not recommend this place and will not be staying here again. We chose this place because of the positive reviews. Positive would not describe what we found! I don't know why, but the site is not putting the pictures I uploaded on this review.
Knights Inn Ottawa is a US Lodging based in Ottawa, Kansas. Knights Inn Ottawa is located at 1641 S Main St, Ottawa, KS 66067, USA.
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